Talwalkars Fitness Solution — highly disappointed

Address:	Kota, Rajasthan, 324007
Website:	talwalkars

To,
Talwalkars

My name is shilpa chawla and i am associated with ur gym in kota branch since may 2013 and my husband mr. Pawanpreet bedi is working out in talwalkars kota from 2011. We have been exercising religiously in your gym since so many years but i am extremely sorry to say that the customer service provided by the front desk staff is “pathetic”.
I got myself enrolled in ur latest all in one offer which inludes sessions of :
Zorba, nuform, massage, gym/cardio, nutrition counselling, 1 week reduce diet
Which costed me around 23600rs. (Gst included)
Zorba sessions are wonderful, our trainer ms. Supriya verma is very hard working and friendly but i am still waiting for the nuform machine to arrive and when i ask the managers about the machine they have no concrete answers and are just lingering on month after month plus they are demanding extra 1000rs for the nuform jackets which was not told when i got myself enrolled. This is highly unethical and unacceptable.
Last year i was highly disappointed by the facilities given by talwalkars as the trainers on the gym floor seem to be least bothered about the people who are exercising, they never correct the postures if we are doing wrong exercises which may lead to injuries.
Abs session, kick boxing etc. Sessions which they say will be of 30 to 45 minutes only last for maximum 10 minutes and are only done to click pictures for publicity and to lure and fool customers.
I will appreciate i[censored] will take strict action for this as if this will continue then me and my husband along with many members will discontinue as our mazor circle of friends are very upset with the services and many have already left and joined newly opened good gyms (Gold’s, reeboot, urja etc.). Talwalkars kota has already lost many good cutomers due to bad customer service and uninterested managing staff and has lead to negative publicity by the disappointed customers.
Kindly take the needful action. I will be highly obliged.
Thanking you in anticipation.