Talwalkars Fitness Solution — membership refund

Address:

211001

I have joined talwalkars at civil lines allahabad on 17th april2018 for 3-months membership i went there for 6-7 days for gym but due to some personal unavoidable situation i was unable to go there. And i went there for resume my session for which i already make advance cash payment of rs.6000/- on 17th april 2018, their staff said that your membership expired though i have not go there except 6-7 days. I talked manager over there to refund my fees but he totally denied to refund my money for which i have not avail the service too. Neither he refund my money nor resume my session which discontinued due personal unavoidable situation. And most important thing is at the time of joining staff who attended me and received the the fees also said that if you take break for long then your session will be extended. But when i told this thing to the manager he said that staff is no more working there and he didnot have any business what that staff said to you. This is very unsatisfactory response from any company to its customer and future lead too. Please give my refund as soon as possible. This type of bad trade practices by company's branch offices not only negatively affected image of your esteemed organization but also discourage your source of profit your customer base and your lead too. Kindly looked into the matter and help me to getting back my refund amount as soon as possible. This is hard earned money of me please refund it this is request from a vigilant customer which may lead for the company too.