Tamil Matrimony — photography service

Address:	Chennai, Tamil Nadu
Website:	www.matrimonyphotography.com

I have booked this team for my wedding & reception function. There are lot of confusions happened because of them.

1. Videographer has not reached in time for marriage. After wedding knot has completed he has reached the hall. Relatives started taking videos in their mobile. Became very shy for us in front of the whole relatives. This event happened in the month of july'17, but till now they have not approached us for the videos captured in mobile. If they would had got those videos from me, i would appreciate and forgive their mistake. This proves that they are not in a idea to deliver the promo video which they had committed. I feared that these absence should not happen in the early morning, as a precaution i have arranged them a guest house at a distance of 100 mtr from my residence. But the video-grapher left somewhere in the mid night. I (Marriage groom) at the busy point, followed up with the camera man at 5.10am, that moment only i came to know that video person is not available. Again i called the co-ordinator, then he has passed me another number to contact, he told that he is waiting in pondicherry bus stand for bus at 5.30am. Mugurtham is by 6 am. Then immediately i arranged for a taxi and paid rs.3500/- for just 30 kms. Inspite these action, he can't reach in time to capture the important moment.

2. Booked for 2 photo-grapher and 2 video-grapher for the reception event. But only one video-grapher came for the event. The people attended my event is near about 3800. I am sure that only stage is covered in video footage.

3. Helicam person is not professional. He should be college student. He dosen't have much exposure to shoot a big event. Moreover he is not in the function hall for more than 1 hour and we finally found him at the car park speaking in mobile.

4. They have not showed the photos for album selection so far.

5. They have not scheduled for out door shot so far.

6. Candid photo shoot for bridegroom is not happened. Which is promised to give as a separate album. Photographer refused to take pics, as the time was 11pm, because he is supposed to be in another function in the early morning.

Above all, i would like to appreciate their finance team, they are having a very good follow-up call center team to keep calling for payment. Every day 3-5 different telecaller will call and ask for payment. We used to repeat the above said scenario to every new person. At one point of time, got irritated and shouted the caller. Later on, felt bad in this regard.

I have made many request through email, but no response is offered to me since last 3 months. Only payment settlement is requested from their end, that too whenever i call for album and video.

I dont like to blame them blindly, i have seen very good output for their works. Did lot of good works and good creativity themes. But, due to mismanagement these problems had occurred.