Tamil Nadu Electricity Board [TNEB] — disconnection - wrong calculation - no initials in the receipts

Address:600091

Sir, i am a senior citizen ngo retd., residing at chennai,
My consumer no. Is[protected] of tmilnadu electicity board - region 09-chennai-south - circle 400 - south1 - section 264 - moovarasampet - distribution 671 - teachers colony.

My meter assessment date is 15/3/2017 - rs.35/- due date is 03/04/2017, when i approached to pay the bill they (Eb staff) told me to pay next month, but they have disconnected on 7/4/2017 only by computer record not in the field.

On the next assessment the meter reading staff came to my house at that time the card was missing, when i asked for the eb card they told me compliant to a. E to get new card, but unfortunetly he is not available in the office mostly, i am unable catch him. Finally i got the card through a eletrician.
On 24/08/2017with the new card i approached to pay the arrears, the counter staff ask me to get the present meter reading, and i went home and given the present reading as 2695 as on 24/8/2017, for this they told me to pay rs.828/- to teriminate the disconnection status from the system, i have paid it they had given a recipect no. Chs264iais85 (3/2017 to 8/2017). Next according to the last assessment reading 1750 (14/3/2017), meter reading taken by me on 24/08/2017 is 2695 units, now the consumption unit is 945. The counter staff made an entry on the card cc. Charges to be paid is rs. 4717/-, i had given a sum of rupees 5000/- in a denomination of 10 x 500rupees notes, he told me that no tender is with me, so, we will keep the balance rs. 283/- as adv payment for next cc charges. Without knowing this trick behind this, i left the office that day.

Later, on the next assessment date (15/9/2017) the staff came to my house and assessed from closing reading as 3210units (Cc units – 515 units) and charges is 3912/- at that time i am not in the house.
The next day i asked explanation for the excess billing, but the reason they told was not satisfied, so, kindly make a correct bill for this month (Sep 2017).
The same day i tried to meet a. E regarding this issue, but not available. Finally i met him with the compliant, but the answer is not satisfied.

My question is - on system disconnected is dt. 7/4/2017 till now they not disconnected in the feild.

Without paying my full dues how they cleared in the system status as connected.

Those peoples in the offices are not giving the clear details, and breaking rules and regulation of board.
So, kindly take action immediately without fail and please do the needful for me.
With regards,
M. P saroja bai
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Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
Oct 05, 2017
Updated by lakshmi68
Sir, Till date there is no solution for my compliant from your side and tneb side, kindly make things soon, so as i can pay my consumpution charges of this month, i.e 5/10/2017.
Regards,
M.p Saroja Bai
Oct 28, 2017
Updated by lakshmi68
sir, this second update of my compliant, 30days had crossed for this compliant, Till now NO ACTION taken, I think this CONSUMER COMPLIANTS web page is not in live, so, no use of posting compliants in this.
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Street light is not working last 7 days in Mazhayur village. Please do the needful

Note : if we ask authority person in mazhayur village the people react irresponsibility.

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