Tamil Nadu Electricity Board [TNEB] — Ignoring customers call, when electricity is down

Address:	Chennai, Tamil Nadu, 600042
Website:	TNEB

I tried calling electricity department to complaint about electricity failure in Janakpuri 1st street, Velachery, but the calls were neglected and the electricity was down for rest of the night.
This shows how irresponsible the electricity department is. I called about 7-8 times but both the mobile and the land line were not reachable.
This is utter harassment to common people.
Hope to get some strict action on the concerned engineers and the staff