Tamil Nadu Electricity Board [TNEB] — irresponsible, unprofessional staffs and also i had to pay huge sum of fine due to negligence of tneb

Address:

600037

I am ashok kumar residing in 7th block mugappair west for past 25 years. I have been paying my electricity bill for past 3 to 4 years online. I have registered account from which i receive notifications whenever a bill is generated. Through the link sent to my email i have been paying my electricity bills. There are three connections in my residence and also i pay for my residence at my native through online notification links. Last week on 09.04.2018 i received a call from area line man enquiring about my address and when i questioned the reason for enquiry his reply was "someone else's address has been registered under my mobile number and nothing else". After keeping the call, in half an hour one eb line of my residence was cut. When i called back the same number and questioned how can he terminate power supply without prior information, he simply said his ae instructed him to do so. I got ae mr. Madhan's number and called him. I asked him the reason for terminating my connection and why was it done without prior information. He said i haven't paid the bill for a year and even the last bill of may 2017 is pending. I was surprized and immediately logged into my portal id and saw that the bill was generated only till may 2017 and no bills after that. I informed him that there is no bill outstanding but there is no record updation from their end and asked whose mistake was it to not update the bill details on the portal. His reply was come in person and talk and reply will not be given over phone. My dad immediately visited eb office in mugappair west as i was in my office and questioned on this. We were informed that we had to pay the bill amount with fine rs. 20, 457 and their comment was that if we would have directly paid all our bills in office instead of online, all this would have not happened. Don't we have other work to do other than visiting tneb office to pay bills? Then why do you have online services if you want us to pay in person? After argument our line was back on. The other employees along with ae were not even ready to accept their mistake and were trying to blame everything on us. The next day morning we paid the amount with fine.
My question to tneb superior officers

Why was my account not updated with readings and bill amount?
Why was the line not terminated in 2017 itself? Why did you people had to wait a year to inform us on the due amount?
Why was no prior information given before terminating power supply?
Why did i had to pay the fine amount when the mistake was from your end?
Even after more than a week after paying the amount still my records are not updated in my online account
I hope actions are taken for unprofessional behavior of assistant engineer and i also need explanation for my queries.
Consumer no:[protected]

Regards,
Ashok kumar