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Tamil Nadu Electricity Board [TNEB] — no proper solution for cable fault

We are running a printing press in tondiarpet area. We are facing the cable fault in our press very often (Monthly 5 times). When we register the complaint, they are taking 3 days to solve the issue. When we ask the a. E, he is saying there is no resource... When we ask for the permanent solution, he is not properly responding... And time are coming to the work at 11.00am in the morning... I don't think this is the working time for them. We have complained this issue to the department ad and no response from him also as they are linked into the same group. We need a permanent solution for the eb issue in future. Please take up this complaint and solve this issue asap.

Complaint Status

[Jun 02, 2019] Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
Updated by Senthilk21 Jun 11, 2019
Still i we didnt get any permanent solution. Whether the government is taking steps for this???
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    Tamil Nadu Electricity Board [TNEB] Phone
    +91 44 2852 0131
    Tamil Nadu Electricity Board [TNEB] Address
    NPKRR Maaligai, 800 Anna Salai, Chennai, Tamil Nadu, India - 600002