Tamil Nadu Electricity Board [TNEB] — Not attending calls

Address:

Coimbatore, Tamil Nadu, 641025

Dear Team,

Compliant in Coimbatore, Koundampalayam local power failure office.

Whenever we try reaching local power failure office, they are not picking the call and hence we try reaching TNEB customer care and they answer during day time and not at night or early morning. This doesn't help during emergency..

Today morning from 4 AM am trying to reach local power failure office number for Kaundampalayam but no response & hence I reached TNEB number, but it keeps giving same recording message as "please wait on the line" and it automatically gets disconnected. The amount is also taken when we dial from mobile phone. It's frustrating to see worst service offered in city like Coimbatore and state like Tamil Nadu ..
What is the use of spending TAX ? When there is nobody helping the public ? I hope the issue will be resolved, if not I will take this issue with highest escalation point immediately..