Tamil Nadu Electricity Board [TNEB] — not responding customers

Address:

Tiruvallur, Tamil Nadu, 600087

Hi

I'm residing in valasaravakkam, power was shutdown around 10.30pm. Waited for 30 min.. I called and raised complaint, they said it will come in 10 min.. After 30 min i called ae, he is saying do not disturb around 12am... It's peculiar that ae responding customer.. I called him around 10.50pm because i'm suffer without current with two kids... Again in lauched complaint then i got ad # he is also similar to ae... I really do not know what they serving to public.. No proper response to customer service... I want respective answer from senior.. They really don't know meaning of emergency...