Tamil Nadu Electricity Board [TNEB] — power cut exactly at same time repeatedly

Address:

630561

In kurinjinagar only around 20 house power cut has happened exactly at 10.10pm. The same moment has happened day before yesterday exactly at 10.10pm and power came next morning 7.15. So i called the below no and got the reply like

[protected] - not at all picking the call

[protected] - power flow is fine from our end for all area so u have to contact that area focal guy and he has given the no as well

[protected] - may be some transformers gone and it will look next day mrng.

As per my knowledge transformers issue may happen but how its gone exactly at 10.10pm and if so why the issue has not resolved over the night. For this incident lots of people gets affected mostly small babies..
Kindly take care the necessary action if it is not transformers and ensure it will not happen going fwd...