Tamil Nadu Electricity Board [TNEB] — Power cut in my area virugambakkam

Sir am from chennai, virugambakkam, Chennai_600092. I have raised complaint regarding, powercut from yesterday(28-sep-2022) night 11.30pm to today morning 2am still(29-sep-2022). I called nearly 5 times. But the issues not sorted out and no proper response from the customer care person (1912). Whether the number is applicable for people serving. I have seen such worst response . Kindly take necessary action