Tamil Nadu State Transport Corporation [TNSTC] — bus route problem

Address:Chennai, Tamil Nadu

At tambaram bus stop,
Time 23.20,
Hi, i was waiting for buses to arrive as i was in some emergency to travel to villupuram.
Bus no. Tn 21 n 1419
Bus no. Yn 21 n 1792
These 2 buses were supposed to go by villupuram and it was even mentioned on bus route. But the conductors asked passengers to get in who travel only to trichy. The conductor even misguided peoples saying that special buses have been alloted for villupuram.
I was waiting for 2hours and couldn't even able to find one special bus
Do they really care about the people.?
Kindly take action on these people, should i register a complaint to higher officials separately as i am unaware of the procedures followed.

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    Tamil Nadu State Transport Corporation [TNSTC] Address
    Head Office, Thiruvalluvar House, Pallavan Salai, Chennai, Tamil Nadu, India - 600002
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