Tamil Nadu State Transport Corporation [TNSTC] — bus to madurai

I have booked tickets for me and my friend to travel to madurai on 20/8/2019 at 10.30pm bus. We reached the koyambedu bus terminus by 10pm and on enquiry it is found that 10.30pm bus had already left the terminus, which the time keeper is unaware. The staff at the time keeping is also not supportive and was very rude. After much effort finally we are asked to take 11pm bus.
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Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
Aug 20, 2019
Updated by V R Chandramouli
Giving bus details
Chennai to Madurai
PsngrName: V R CHANDRA MOULI
TripCode: 2230CHEMADAS
PNRNO: T28869681
JnyDate: 20/08/2019
DepTime: 10:30 PM
SeatNo: 6LB, 5LB
Class: AC SLEEPER
BoardingPt: CHENNAI CMBT
Pltform:
Please carry Printout of the E or M Ticket along with your Original photo ID during journey.
T&C apply
Aug 20, 2019
Updated by V R Chandramouli
The contact number of conductors sent by message to me by TNSTC.

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