Tamil Nadu State Transport Corporation [TNSTC] — overcharge, rude inappropriate behaviour - public bathrooms madurai mattuthavani bus stand

Address:

Maattuthavani bus stand public bathrooms, Madurai, Tamil Nadu

The contractors for the bath room facilities inside madurai matuthavani bus stand are over charging. They collect 5Rs. for urinal and when asked why it is overcharged, the agent of the bathroom contractor gave back my 5Rs and asked me to go somewhere else. This is highly inappropriate.

I asked for contract papers or documents authorizing the 5Rs charge, and he denied. He did not reveal the contract details, neither the contractor name, nor his name.

He rudely answered that he is not answerable to public. This is against the public's right to know for information.

I have attached the photos of the bathroom exterior and the contractor's agent (turned his face). Following remedies are seeked.

1. The agent and his contractor needs to be warned and appropriate disciplinary action needs to be taken against them for not performing their public duty and for misappropriate behaviour

2. Exact rates for using the bathroom needs to be displayed in a board or to be painted on the bathroom wall entrance.

3. The rate authorizing document and any public contractual agreements by the contractor need to be handed to public when requested.

4. Token or receipt needs to be handed in return for the money paid for the bathroom usage.

- Karthik