[Resolved] Tanishq — exchange scheme zero loss

Gyanpra

from Surat, Gujarat

Address:

Ahmedabad, Gujarat

There is a big scam going on as they declared 916 gold 15 carat. When we complained they say the salesman is new and does not know the procedure. They attempted to demean us publicly saying that we were carrying impure jewellery and we were lucky that it was 15 carat as they would not have accepted below 14 carats. On second time measurement the same jewellery showed 22 carats. The sales staff including the stores manager were incompetent and rude. They also handled my old jewellery ruthlessly and damaged he same. Though we buy your jewellery since last 20 years but our faith is in your integrity is fully shaken now
You have become a cheat company and trying to fleece your faithful customers. This happened in ahmedabad c g road store.

Was this information helpful?

No (0)

Yes (0)

Aug 3, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Jun 23, 2018

Updated by Gyanpra Again regarding small nuances the salesman was very rude when I said that the other Tanishq store is offering better deals then he argued with us rudely and the manager intimidated us by quarrelling with other store's salesman over phone and asked him not to entertain us . Jewellery is not a basic need for anybody and Tanishq is not the only shop. I am quite hurt today .

Verified Support

Jul 03, 2018

Titan Company Customer Care's response Dear Gyanpra,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve