[Resolved] Tanishq — gold value

1 Review
Serampore, Hooghly District, West Bengal, India
 Binita25 on Dec 26, 2018
Hi team,

Please let me know how come tanishq gold value is way more than rbi regulated value? It is very much disappointing. Please explain. Today 22k gold rate is 3090 per gm. But in tanishq showroom it was 3147. How come i should pay more than rbi value? It happened today at serampore tanishq showroom. When asked about the rate details the employee was very rude and asked me to take it the value they were asking. If that is the behaviour no customer will ever want to get back to the shop.
Complaint marked as Resolved Jan 26, 2019

Complaint Status

[Dec 26, 2018] Titan Company customer support has been notified about the posted complaint.
Verified Support
Titan Company Customer Care's response, Dec 26, 2018
Dear Binita,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

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    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    Tanishq - gold value