[Resolved]  Tanishq — misleading sales person and very poor quality of design and finishing

My parents are buying gold from tanishq for a long time and this is the first time i went with them. We though about starting some shopping for my marriage. Therefore, we went to the bowbazar shop. I had a good feeling about this brand but after this visit all my respect and believe from this brand is gone.

We ordered a certain design of bangle (A fence kind of design with alternate silver colour nodes) which other buyer had purchased. The silver designs of that bangle which we saw there in the shop was very bright and of good finishing. So we liked it and ordered a new one as that one was already purchased.

The final product was not very good in terms of finishing. Most of those silver paints in the alternate nodes were fade and poor looking low quality as well as half finished. After just one time use (In a wedding reception) the silver painting was all gone. We approached the shop in bowbazar and they said that it is just a silver painting and it will go away with rough use. I don't know what kind of rough use they are referring. What kind of rough work one can do in an invitation of marriage reception? If a design will just evaporate in other atmosphere and with minimum rubbing with other hand or cloths, then what kind of design it is? I can repaint it every time with my poster colour collection. I don't need to go for a over hyped brand like "tanishq" for it. For this piece of jewelry am i supposed to keep it in a glass box in a locker?

Whatever, after an argument they agreed to redo the silver "meena". And i have posted the picture of final product. The finishing is sooooo bad. They take a huge making charge but products are trash like this. When my mother gave me the bangle after the retouch process i can clearly see that the silver color is leaving stain in my fingers. I have just touched it lightly. I am 100% positive that the color will go away with max 2-3 use.

My parents deposits some amount there in tanishq and they exchange it for a piece of jewelry every now and then. But, after this incident they are very disappointing and i don't think they will ever return there. I on the other hand am very angry with the product and service as it was my 1st experience with them. Such a low quality employee who only focus on one time gain, but they forget that they are going to loose the customer for ever. Such a poor quality of design and finishing of product. Even the local shops can deliver better than this.