[Resolved]  Tanishq — my account is debited but golden harvest is showing payment failed

Address:713403
Website:Tanishq

I have 2 golden harvest scheme, i paid the installment today of which one got successful and the other was failed but my account is debited and tanishqbilldesk is credited, the payment was done through google pay. My ghs account no is[protected]. It is still showing installment pending after deducting and receiving the amount in tanishqbilldesk. I want my refund as soon as possible
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Jan 19, 2019
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2018
Titan Company Customer Care's response
Dear Khusbu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dec 19, 2018
Updated by khusbu kanu
Refund as early as possible
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Golden harvest scheme account is in the name of my mother SONAM KANU
EMAIL : [protected]@gmail.com
Contact no : [protected]
Titan Company Customer Care's response, Dec 19, 2018
Verified Support
Dear Khusbu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint is registered with our social care team on 19/12/2018 and the ticket number is as follows :5733167365357568. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-2598.

Sincerely,
Steve
We entered the showroom and there was no one to attend to us. Despite asking several times, no one bothered to come. Rude behaviour by Sunday telling us to find our someone to attend on our own. Would never go here again.

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