[Resolved] Tanishq — poor fixing of studs

Ajita Ranjan

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122009

No doubt tanishq offers beautiful jewellary in very less weight. But they break, get distorted or crown breaks. Coustomer is paying a hell lot whatever is purchased so jewellary should be durable otherwise it is the wastage of money. I purchased two gold chains one broke within a year and other broke twice after using for 3 years. I had a bangle with uncut diamonds which has missing stones now. We are not paying making charges for this workmanship. Was a regular coustomer but having no trust now.

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May 23, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Titan Company Customer Care's response Dear Ajita,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
Kindly mail us at [protected]@titan.co.in with your contact details, product image and invoice. So that we can do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve