Tanishq — problem in set of bangles and exchange

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi tanishq team,

Myself dolly, mobile no. [protected]/[protected] live at noida. Me and my mother (Belongs at deoghar, jharkhand) have bought set of bangles from tanishq sector 18, noida branch on 01.04.2018. (Invoice copy attached). I have required daily wear bangles for my mother as already communicated to tanishq representative. Bangles have some meena work and it was confirmed from your tanishq team that these are daily use bangles and this work will be very last longing (Pictures of bangles attached). We are regular customer of tanishq so we bought it but now just in 6 days that meena work and some designing work has come out of bangles and it has not shown the quality we usually got from tanishq. My mother has set of bangles and is currently at deoghar, jharkhand and my mother has visited your branch here on 12.04.18, 16.04.18 and they are not ready to replace/exchange. I believe product may be sometime can get some issue but what makes tanishq/tata a very good company is their customer care and services but in this case it’s quite disappointing and never expect this kind of response from tanishq. Also, i have visited tanishq sector 18, noida same branch on 19.04.18. As discussed with noida tanishq team, they confirmed for replace/exchange and suggested that e-mail has sent to customer care from my side for extend time duration as set of bangles is deoghar, jharkhand due to non-availability of train ticket. Could you please register the complaint and permission to replace/exchange the items from deoghar, jharkhand tanishq branch. If it has to replace it from the same branch then it will take some time for us to visit by 31th may 2018 but then why tanishq says that we can replace get repaired at any branch all over india. Please look into this matter and provide some quick solution.

Yours one of loyal customer.

With regards,
Dolly kumari
Bhel, ps-pem,
Film city, noida
Tel:[protected]
Mob: [protected]