Tanishq — This is really a pathetic service and false commitment

Id[protected]_ urgent[protected] tkt-[protected]

This is regarding the payment transfer of amount which has been promised to transfer in my account in 4 to 5 days. However it's been 20 more days with delay and now again tanishq customer care sent me mail starting that this will delay for 15 days. And instead neft they will be sending cheque??
This is really a pathetic service and false commitment what i got as of now. Earlier i was committed to transfer amount in bank account and now again they said they are saying abt cheque.

My contact details is [protected] and i have provided all details in mail attached below.

Please look i to this matter immediately and transfer amount asap to avoid any further escalations.

Thank you

Email snapshot

Dear rohini,

Greetings from tanishq!

We apologize for the delayed response and inconvenience caused.

Please be informed that your refund is under process and we will get back to you with neft reference details within 3-5 working days. We are extremely sorry for the unprecedented delay owing to the current covid-19 situation.

Please feel free to call us on[protected] or email us at [protected]@titan.co.in for any further clarifications between 09 am to 10 pm.

Warm regards,
Tarannum
Tanishq customer care
— original message —
From: rohini pamela [[protected]@yahoo.com]
Sent: 30/5/2020 8:13 am
To: [protected]@titan.co.in
Subject: re: golden harvest encicle id[protected]_ urgent[protected] tkt-[protected]

Hi team & imran,

Please confirm the status of below request of processing amount to bank account as provided in last email.

Also this is inform you that i have again received message in registered mobile number to update details as below_

"dear customer, we understand that in the current situation buying jewellery may not be a priority. Hence we have closed your inactive gh a/c[protected]. A cheque equivalent to total instalment paid value will be issued and dispatched to your registered address soon. If you wish to receive the refund amount through neft please share your bank a/c details using this link: http://smsd.in/K7SdlKNC. t&c. Ph:[protected].

Please confirm why i have to update again details when i have already shared all docs and details with you in mail. Also is that again it will take 12 days to process the amount??

It's been already 10 days over that i have given request. Please call me or revert asap with all details when can i expect the amount in my account.

Thank you
Rohini pamela
[protected]
Sent from yahoo mail on android

On wed, 20 may 2020 at 11:26, tanishq care
Wrote:

Dear rohini,

Greetings from tanishq!

Thank you for writing to us.

We have taken your request to process refund of total installment paid value against tanishq golden harvest a/c no.[protected] and thank you for sharing bank details of the gh a/c holder. We will facilitate refund through neft within 12 working days. We are extremely sorry for the unprecedented delay owing to the current covid-19 situation.

Hope you find this solution helpful and we once again assure you of our best services at all times.

Please feel free to call us on[protected] or email us at [protected]@titan.co.in for any further clarifications between 09 am to 10 pm.

Warm regards,
Imran
Tanishq customer care
— original message —
From: rohini pamela [[protected]@yahoo.com]
Sent: 20/5/2020 11:01 am
To: [protected]@titan.co.in
Subject: golden harvest encicle id[protected]_ urgent

Team,


Golden harvest encicle id[protected]
Act no - krm/[protected]/2019


Request you to proceed for closing and proceed to credit the amount in below account number.

This is regards to message received on above inactive account & also confirm from customer care regarding closing of account. Please find attached documents for reference & disbuse 14000 in axis bank account (Refer attached cancelled check)

Feel free to call me on [protected]

Doc attached as below-

Doc - cancelled check of account number
Address proof
Pan card
Golden harvest card

Also, confirm how many days it will take to refund the amount.

Thank you