Tanishq — To refund the amount that you have malpracticely debited exchanging value as non Tanishq gold

Address:

Tanishq, C.G.Road, Ahmedabad, Gujarat

Respected sir,
I am writing this email to complaint against your wrong policy of 2% or 8% deduction of exchanging value as non-Tanishq gold.
I, Jagruti Patel, bought jwellery (Mangalsutra, bangles, finger ring, drop erring and nose pin) of worth 5, 14, 540/- Rs from your jwellery shop at C.G.Road, Ahmedabad, Gujarat on 27th June, 2021.
I want to draw your kind attention to the matter that before buying, I had told them about exchanging of jwellery, and they had tempted me to give same exchanging value according to touch and purity of gold. But after completion of my purchase and making payment, when I checked the the invoice bill, I was shocked to find that my exchanged ornaments were not valued properly according to touch and purity, and moreover they have deducted 2% and 8% exchanging value. Before melting my ornaments, I was not made aware of it. I think it is a one type of cheating. As I have got information nowhere such a malpractice is done. You have broken our trust.
The details regarding the complaint is given below. The melting process is done into two:
1. In the first case, the purity of my gold is 92.62%(23 carat touch). The price of my exchanged gold must be 4, 757 per gram.The weight of my gold is 22.047 grams. So the amount they have to pay is 1, 04, 877/-Rs. But they have deducted 2% exchanging value and returned only 1, 02, 719/-Rs. I have 2, 158/- Rs loss.
2. In the second case, the purity of my exchanged gold is 86.77%(20.82 carat touch). The price of my exchanged gold must be 4, 452/- Rs per gram and weight of my exchanged gold is 56.789 grams. So the amount they have to pay is 2, 52, 834/-Rs. But they have deducted 8% exchanging value and returned only 2, 32, 632/- Rs. I have 20, 202/-Rs loss.
In this way, they have deducted total 22, 360/-Rs. Why should I have to face such a big amount of loss.
You are requested to look into this matter and return the 8% exchanging amount which was wrongly deducted. I would be grateful if you return the amount and not let me go to consumer forum.
Thanking you, waiting for better reply.

Yours sincerely,
Jagrutibahen K. Patel,
Mo: [protected].
[protected]