Tata AIA Life — cancellation of sr application on baseless ground confirmed by misleading sms

rajisrani

Address:

Prerna Arcade, CG Rd, Near Parimal Garden, Ambawadi, Ahmedabad, Gujarat 380009

I would like to challenge company’s decision for cancellation of my application no c[protected] dated 25/03/2020 for (Sr) term insurance policy after 90 days from the receipt of premium and confirming the same with baseless sms received on 21.06.2020 by tata aia.

Tata aia’s team had treated my application blindly since beginning with false commitments and misleading updates during countrywide lockdown. They were not even aware about filing of online application, individuals kyc process and know-how to arrange medical tests for the new client.

I would like to draw your attention to the calls and written communication i had with branch & relationship managers who committed home visits for my medicals at the time of application and after receipt of premium they forced me to visit diagnostic centers for my medical test during countrywide lockdown. Unfortunately, suggested diagnostic centers was found closed due to their doctors were under quarantine. Other diagnostic centres were found in containment zones. I certainly have to consider my health and well-being first than following tata aia’s instructions in national emergency.
Regret to know that a big brand like tata is using low profile medical centres for possible new customers. After taking up issue with branch gro, i have received hopeless response. Moreover, branch gro himself does not aware that he is acting as a designated branch gro, as stated on tata aia’s website.

Sequence of occurrence:

1. Tata aia followed up constantly (From local to mumbai office) to collect initial premium. After receipt of premium started ignoring my queries and messages.
2. Looking at prevailing pandemic situation in the country and instead of giving grace period to complete my medicals, policy is cancelled by the organization, saying that “policy withdrawn by client.”
3. Branch/ relationship manager doesn’t have manners how to speak with customers. They tried to ignore my calls and pretended they are not aware about cancellation of my application.
4. Head - customer service did not bothered to reply to emails sent on 16th june and 23rd june (I. E. Before and after cancellation of application respectively).
5. One of the executive of gro desk blocked my number and others have ignored my calls.
6. After 137 days, received a baseless letter from senior manager-service assurance on behalf of gro - mumbai with no resolution to my issues i had with tata aia.
7. I have tried to contact company’s gro directly but there is no contact number available and the mails sent to him were replied by others.

After examining my case thoroughly do anyone still would like to buy any policy from tata aia who is unable upload premium certificate even after a month, asked for kyc documents twice and still requires more financial evidences, suggested an unhygienic medical centres to carry on medicals in countrywide pandemic situation, and after all, instead of apologizing and/ or to offer amicable solution, tried to ignore and blocked my calls from the desks of gro + head customer services from mumbai and state head/ relationship manager.

These issues has occurred intermittently over the last 5 months but this has been my worst experience with such a big brand.

I trust this is not the way that tata aia life insurance company wishes to conduct business with valued new customers.

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Tata AIA Life customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Tata AIA Life Customer Care's response Hi there, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you shortly.
Thank you.

Oct 28, 2020

Updated by rajisrani Unfortunately, I can say that TATA AIA is a fraud insurer and just making Indian public fool by using their valuable money. Even GRO level officers are unable to resolve my problems and unable to reply to my queries. GRO desk officers are trying to escape and close my file without resolving my issues.
DO NOT TAKE ANY PLANS/ INSURANCE FROM TATA AIA.

Apr 08, 2021

Updated by rajisrani Please find below case history of TATA AIA's team, how they dealt with my file BLINDLY:

I NEED DETAILED EXPLANATION ON THE FOLLOWING RUSTED WORK CULTURE OF YOUR COMPANY AND BEHAVIORAL ISSUES WITH YOUR FOLLOWING EMPLOYEES.

MR DHARMIK HALDANIYA (RM) - Who did not even know about KYC process and made mistakes during filing of my application just to achieve his year ending sales targets.

MR PURVESH NAYAK - Superior to MR DHARMIK who suggested my a COVID infected center during countrywide lockdown and forced me to get my medicals done.

MR DHANESH HASSANI - Branch Manager of TATA AIA Ahmedabad branch who doesn't have manners how to speak/ deal with the new customers. He tried to ignore my calls and pretended that he doesn't know about my case. I can say that he tried to ruin my case intentionally.

MS SHASHIKALA - Is the one who knows everything and/ or maybe pretended and tried to escape their team from top to toe, to close my file.

MS LINGAMPALLI - Is the one who called me twice @ 9:30PM and when I tried to call her during office hours she just blocked my number and then your team tried to protect her by saying that I should call on your service number. It means TATA AIA team can call to anyone during odd hours and block their customer's number just to get rid of the case and to protect their colleagues.

MR SANJAY SENGAR - Zonal head who did not even bothered to reply my messages and during our concall with VIJAY and DHANESH he just kept his mouth shut because he was knowing who has ruined my file and formally instructed VIJAY to try to resolve my case.

MR VIJAY LASRADO - Is the one who took feedback from me for each of his colleague and tried to make me understand that I should consider pandemic situation because of which mistakes was done by TATA AIA team.

I REALLY WONDER HOW TATA AIA IS DOING BUSINESS BY MAKING FALSE COMMITMENTS, USING CUSTOMERS MONEY AND MISGUIDING NEW CUSTOMERS for their INSURANCE BUSINESS.