[Resolved]  Tata AIA Life — Fraud calls and lack of support form TATA team

We had a suspected fraud situation and reported it to TATA as below on 22nd Sept as below.

==============
I want to bring a doubtful call to your attention;
I got a call on 17th Sept 2021 introducing that they are calling from HDFC Bank authorized call centre, the call came from +[protected]. They had all the contact and personal details of myself and my wife and all the policy details.

I request you to:
Please check if you or HDFC bank has authorized any call centres having the above number to call and verify details with TATA AIA customers.
Please check and confirm if my policy and the deposited amount is safe with TATA AIA
I am unable to login to TATA AIA Digi Account, please verify login is not compromised and reset the password so that I can login.
==============

Every day I get automated emails saying that they are investigating and today received an email from Service Assurance Unit; previously from the Customer Service Team, Customer Service Manager, and none are able to confirm that my policy is safe? instead, they just send automated emails with their standard procedure with no specific information.

I tied to contact HDFC bank who sold this policy and no response from them either.

being form IT&IM background i could see weak processes in handling policy details / documents form them and i am considering premature surrendering of this policy if at all its atill avilable with TATA AIA.
Was this information helpful?
No (0)
Yes (0)
Nov 4, 2021
Complaint marked as Resolved 
Tata AIA Life customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2021
Tata AIA Life Customer Care's response
Dear Siju, apologies for the inconvenience caused. Requesting you to share your contact number and policy details. We will get it checked with the concerned team and get back to you shortly.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata AIA Life
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    340
    Pending
    0
    Resolved
    193
    Tata AIA Life Phone
    +91 80 6760 3700
    Tata AIA Life Address
    14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Tata AIA Life contact information