[Resolved]  Tata AIA Life — Grievance - Medical Checkup for AIA Policy - Covid norm violation (Pathology Lab)

Dear TATA AIA Customer Care,

After considering various insurance product options, I had arrived at a decision that I wanted to insure myself with TATA AIA Maha Suraksha. However, I am extremely disappointed with and dissuaded by the kind of experience I've had, and I request you to take cognisance of my grievance so that others may be saved from the likes of the agony I'm about to share.

As a part of the procedure, I was advised to take a medical examination.

The following tests and sample collection were scheduled on 23rd March 2021 - in the hour of 9 am at Astha Pathology Lab (Dr. Anil Saxena), Jamnagar Gujarat.
ECG
Blood Pressure
Blood Sample for Blood tests
Urine Sample for Urine tests
On arriving there, I was mortified to find that even in times like the Covid Pandemic when people and places have a higher responsibility to sanitise and maintain utmost cleanliness:
As opposed to the claims made in the promotional reassuring videos shared by my TATA AIA Life Insurance agent. The Astha Pathology Lab violated every single Covid norm and discipline.
Dr Saxena was the only man there. No other staff available to ensure sanitisiation of the hands of visitors.
Dr Saxena neither wore gloves, nor PPE kit. His mask was on his chin. He did not cover his mouth or his nose.
The surface on which I was made to sit/ lie down was dirty. No disposables of any sort whatsoever were used.
After the ECG, there was no disposable napkin/tissue/ wipes/ towel given to me to wipe the gel with.
The lab sink was full of bloodstains and other contaminants. (PFA the image)
The urinal which I was expected to use (for the sample) was a common (to the block/building) urinal. I was given a key to open the lock, use it and lock it again.
I am afraid I feel absolutely compelled to reconsider my decision to insure myself with TATA AIA ever again. I request you to consider making time to time inspections on whether the pathology labs that undertake the medical checkups for TATA AIA comply with the company's reputation.

Worried and Disappointed.