Tata AIG Insurance — against tata aig for not issuing delivery order

Address:Delhi

This is to complain that i purchased private car package insurance policy from so called renowned and reputed tata aig (With you always) company vide policy no. [protected] on 21/12/2019 for my car i-20 sportz no. Dl 5 cp 4833 as it was recommended to me from some of my colleagues. On 26/07/2020 at about 7:00 pm an accident of my car took place near sanjay jheel, mayur vihar phase 2, delhi in which my car got damaged from right side. Photographs were clicked at the spot and the incident was reported to tata aig toll free no. [protected] on which claim no.[protected] was generated and the incident was reported to local police also. Next day on 27/07/20 i took my above accidental car to body shop of sunrise hyundai situated at pandav nagar near mother dairy plant, delhi and was placed there for repair work. Photographs were clicked by the dealing agent mool chand and all required documents were provided to dealing agent. Approval was given by the tata aig company for starting repair work and i was promised to deliver the car within 8 days after approval. The car was got repaired within 4 days after approval and the outstanding bill amount was sent to tata aig company on 31/07/20 by sunrise hyundai for approval and delivery order but despite several reminders the same has not been cleared and my car delivery is due only because of casual approach, lethargic attitude and non professionalism of your employee vivek (Surveyor) of your company. I also contacted the surveyor vivek telephonically in the evening but still there is no satisfactory response from his or tata aig side. I covered my car under tata aig with the impression that it is a very reputed company in this field and will surely give me good service but my experience with the company is not even satisfactory leave alone being good. Insurance agents surveyor is absolutely unresponsive and lack professional ethics completely. They are not at all concerned with the customer's problem. This sort of behaviour is not at all expected from a industry giant like tata aig. My experience with your company has been absolutely poor and i don't have an iota of doubt that customers have no value at all when it comes to your company. I am not going to take any further service from your company and i will also suggest my friends, family and colleague through social media and other channels not to be associated with your company in any manner as one cannot get quality service from your side.
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