Tata AIG Insurance — Vehicle not attended against policy no.[protected]

Address:

VATVA,Ahmadabad ,Gujarat

I am (behalf of my company)holding above policy for our swift dezire vehicle no. GJ27BE 6211.Our vehicle got damaged on 5th Dec.2020 in Ahmadabad as an auto rickshaw strike with car. Same day I contact to your customer care no. they told me that our surveyor will contact you in next 48 hours. After 3 days your surveyor (Avesh shaikh, mobile no. [protected])contact me & informed that he will forward me claim form & he forwarded the same. I request him to take photos for my car but he didn't turn up. On 13th I called him for the same & he suggest to visit authorized service station. Today I visited M/s Kataria Automobiles Maninagar Ahmadabad .Their manager have told me to call surveyor .I called him but he shown his in ability & told to forward photos for damaged part. When today in evening I called kataria rep. he informed that surveyor has raised some objection so they will not attend my vehicle. when I contact Mr.Avesh he informed that my car's particular bumper was already damaged prior to my policy .when I asked him why same was not shared with me.he has no answer.Now pl.let me know what shall I do otherwise no option left with me except initiate legal action against TATA AIG.