[Resolved] Tata Capital — consumer loan # 5543588

Hbiyani

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500060
Website:	TATA CAPITAL

I had charged the Overdue charges of 450 rupees with late payment fee of 400 rupees on january 2016 with a reason of EMI bounce due to insufficient funds. whereas, my bank account has more than suffient funds. i have not received and EMI until 11th January 2016. I had already sent the bank statement to TATA CAPITAL team on January 22- 2018 as a proof. Since January 2018 whenever i follow up this customer care team says - "we will escalate your issue and get back to you in 2 days". These 2 days never came in 3 months and I am still following up with them with this team.

Every time i call TATA CAPITAL customer care person i have to give them complete history and ask them to verify the email chain in their records with bank statement attachment - only to hear the escalation dialogue again. but not a resolution.

following are the tickets closed and re-opened multiple time with no solution yet:
06182231/06316654/
06573820

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Apr 16, 2018

Complaint marked as Resolved

TATA Capital customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

TATA Capital Customer Care's response Dear Mr. Biyani,

We regret the inconvenience caused. We have duly noted the query and our team will get in touch with you shortly.