[Resolved]  Tata Capital — life threatening and harassment to pay emi during covid moratorium time.

Address:Bangalore

Hi, i am pradeep kumar jampa.
Bangalore.

My tata capital consumer loan account no tcfcd[protected]
Loan taken date first emi date 02/07/2019 (Emi - 8334/-).
All emi were paid regularly only month of march 2020. I have statement evidence.
Once covid impact started, i opted for monotorium as applicable.
I am very much interested and committed to clear the dues as and when the covid situation regularises and same is communicated during the call with recovery agent.

The recovery agent started calling since july and forcing me to repay emis pending.
He was always harsh in payment recovery mode.

Today on 28th aug 2020, mr. Purushotham called from mobile number [protected]. Initially, i requested him that i will clear the pending payments by 31st august 2020, but still he did not oblige and started abusing my financial status.
He was very rude and infact used filthy / bad language and threatened me for life and nuisance at my residence. I have recorded part of the conversation after i felt he is going overboard.

I could not resist to reach out local police station and showed them the evidence of the recorded phone call, however the police spoke to him and advised him to take legal actions as per company policy but not being rude or fight with customer.
However, this person still is so egoistic to speak in same bad manner.

This is really a frustrating and stressful experience with tata capital.
I am very disturbed with this act.
I would take it and also request tata capital to take this issue very seriously and resolve it with an apology, else, i would take it as criminal offense and take to the legal authorities.

Regards,
Pradeep kumar jampa,
[protected].
Bangalore.
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
TATA Capital customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2020
TATA Capital Customer Care's response
Hi Pradeep, we regret the experience you had to go through. Please share the details regarding your concern at [protected]@tatacapital.com so our team can connect with you and address it at the earliest.
Complaint comments 

Comments

Hi, my issue not related yet. Please take action accordingly.

Regards
Pradeep.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TATA Capital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    994
    Pending
    26
    Resolved
    558
    TATA Capital Phone
    +91 22 6745 9000
    TATA Capital Address
    One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all TATA Capital contact information