[Resolved] Tata Capital — not justifying the amount deducted at tata capital during the loan process

 
1 Review
Hyderabad, Telangana, India
 Sridhar Nalla on Jan 13, 2019
I have requested tata capital customer care to give the breakup for amount deducted during the loan issue and they have partially gave the details but it was only for 1/3of the amount when requested for comprehensive details and they are suggesting to visit branch which raising me some suspects on tata capital. Anyone have any idea whether tata capital is doing genuine business or fraud. I went with the believe on tata company but suspecting on their employees where they are not storing full details.

Reply from them was,...
From: tata capital customer service email address for tchfl
Date: 12 january 2019 at 3:49:33 pm ist
To: "sridhar. Nalla
Subject: email response from tata capital

Dear customer,

Greetings from tata capital!!!
We thank you for choosing us as your esteemed financial partner.

With reference to your email dated on 8/1/2019 for contract no.[protected]

We request you to kindly visit to the branch of tata capital to know the detailed break up for 23218 & 10000 collected for moe alng with valid id proofs.

Should you require any further assistance or details on your loan account, please feel free to contact us from 9:00am to 08:00pm, monday to saturday at our call center on[protected] or write to us at customercare. [protected]@tatacapital.com.

Assuring you our best services at all times.

Regards,
Tata capital
Customer care team
Toll-free[protected] | customercare. [protected]@tatacapital.com
Complaint marked as Resolved Feb 14, 2019

Complaint Status


[Jan 13, 2019] TATA Capital customer support has been notified about the posted complaint.
Verified Support
TATA Capital Customer Care's response, Jan 14, 2019
Hi, we have taken a note of your query. It’d be great if you can inbox us your contact details so that we can solve your issue at the earliest. Do let us know if we can help you with anything else.
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    Tata Capital - not justifying the amount deducted at tata capital during the loan process