[Resolved]  Tata Capital — once again part payment is not reflected in the repayment schedule

Address:

First Floor, Centennial Square, Dr Ambedkar Rd, KG NTR Heritage, Murugesan Nagar, Kodambakkam, Chennai, Tamil Nadu, 600204

Once again the issue is back!! Tata capital has mentioned in their loan policy that part payment can be done once in 6 months. I had made part payment of rs 49470 on 9th aug'19. The amount was debited from my account on 14th aug'19.
Tata capital promised that the part payment amount would reflect in the repayment schedule on 22nd aug'19 latest. When i checked with customer care executive on 22nd aug, i found that they had mentioned wrong receipt number and it would take them two more working days to process. Meanwhile i had also dropped a written complaint to [protected]@tatacapital.com explaining the situation.
My next call to customer care was on 26th aug'19. I received same response from the team that processing is still pending. I requested the team to raise a complaint and close it at the earliest. Inspite of frequent calls they ignored my request completely.
On 27th aug'19, i am receiving an email saying complaint has been raised against the branch for not processing the cheque and it would take 3 more working days to process this complaint. What is the guarantee that they will mention the right receipt number again. This complaint is raised against ops team for them to respond on why it was not processed but not address my problem.
I faced similar situation last time when the ops team failed to update part payment amount of rs 98984 in the system for 2 months!
My next emi is on 9th of september. I had now paid 5 months emi as part payment (49470/9894 =5) and my tenure would reduce by 6 months. If they process this part payment on time, it would reflect in the tenure before sep 9th. Now tata capital's tactics is to drag this process for 2 months like last time so that my tenure would reduce to only 4 months instead of 6 months. They are profited! Well done tata capital!

Documents enclosed:
1. Statement generated on 22nd august 2019 (Part payment amount reflected in the statement)
2. Statement generated on 26th aug 2019 (Part payment amount entry was removed)
3. Message from tata capital that amount was deibted on 14th august 2019
4. Bank statement for the payment made towards tata capital.

Loan details:
Product: personal loan
Loan account number: tcfpl[protected]