[Resolved]  Tata Capital — Product not picked up & no refund initiated

Address:

Blueridge Apartment, Hinjewadi Pune

Hello,

This is regarding the order#[protected].

I had bought croma7.4 kg washing machine & got a defective piece. Immediately i spoke to the customer care & initiated a return.

I had followed up with you tata cliq team day in and out. After tremendously following up, i received a call from their large appliances team. Based on their instructions i uploaded all required screenshots & return was approved.

My extended warranty from zooper got cancelled and the amount got refunded.

However, it's been 4 months now still my defective washing machine has not got picked up & i didn't receive any refund.

I would have called their customer care number 1000 times and every time i got the same reply that it would get picked up in 24 hrs, but all in vain.

I had even requested to atleast refund me the amount in tata clique account so that i can buy a new washing machine & get the old one picked up as and when they can. But there has been no response.

I am very frustrated & harassed with the horrible experience.

Regards,
Rahul telang.
[protected]