Tata Capital — rate of interest on home loan not up to the market standard

Address:Bangalore, Karnataka

Hi,

I took home loan two years back they gave me the loan at 10.25% which is in accordance with other banks same as others, but after dec-2013 they have increased it to 11% and when I complained about this customer care lady called me and asked me to pay 16000/- to reduce interest rate to 10.25% is this ethical ? I told her I will not pay anything if you dont reduce it I will move out the loan account. and worst part is they close the requests without giving any resolution. here are the request numbers
1> 859438
2> 864560
3> 813898
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Dear Mr. Saunshi,

We regret the inconvenience caused. Our concerned team is currently reviewing the points you’ve highlighted in the post and will soon get in touch to assist you further. In the interim, if you wish to share any other details with us, request you to please write to us at [protected]@tatacapital.com.

Regards,
Tata Capital
Update :
Now they want 5618/- Rs to reduce the interest rate to 10.4% even then its high since many home loan banks giving 10.25% on top of that they say pay us 5618/- and only for 6months after that again god knows what will happen ? if you are planning to take home loan from TATA Capital think again.
Here are the details I have give on 29/03/2013 to kormangala branch, bangalore.

Home loan account : 9040987 current ROI is 11.00%
corporation cheque no : 617940 dated 29/03/2013 issued to TATA capital housing finance limited. collected along with written letter to reduce the rate of interest to 10.4%. Cheque is already approved and ammount is collected by the TATA capital. But the ROI is still not changed.

FYI complaint no 859438 still not moving at all, can any one suggest for next step ? I have called customer care they only say sorry for not updating complaint no 859438 and raise another complaint and after that nothing happens.
Dear Mr. Saunshi,

We believe that our team has got in touch with you and your concerns have been addressed to your satisfaction. Please do let us know if there is anything else we can help you with.

Regards,
Tata Capital
DONOT buy TATA CAPITAL there customer care is not good they raise interest rates and ask money to reduce the interest rates though all banks providing 10.10% my loan is stuck at 10.4%. I absolutely hate this dishonest bank. Dont fall for there 10.10% home loan add.

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