[Resolved]  Tata Cliq — Amount not refunded

Hi i have brought a
Product: Studio Fit by westside wine color
Ordered date- 28, Feb 2022Order ID:[protected]

This is with reference to my amount of Rs. 999.00 not refunded.

I have brought a product from Tatacliq - Studio Fit by westside wine color, on 28th Feb and returned the product and requested to refund my amount.
On 2nd March i called the Companies Customer care and asked about the amount she indicted that amount already refunded you will be able to see it in 2-3 working days. I waited for 5 days and called again then they told we had refunded the amount it might be stuck on bank gateway . I called IDFC First Bank and got response that there is no amount .
After numerous call to Tata Cliq and Bank, both are not taking any responsibility and putting it on each other and my Money is with them.
I also had a word with there Supervisor- Sherli Soni, who was rude to me and not ready listen anything...
IS this kind of customer service we expect from the brands?