[Resolved]  Tata Cliq — For Refund of my Earphone

Address:

TATA CLIQ , INDIA

Dear Sir/Madam,
I had ordered a Sony MDR XB 510AS earphone, having an order Id :[protected] on 03/08/2021 at ₹2699 from TATA CLIQ e-commerce app. The product was delivered to me on 06/08/2021 by tatacliq.
When I opened it and used it, I found some problems in the earphone that sometimes sound goes off or stopped from the earphone. I immediately applied for return of this sony earphone on 06/08/2021, as they have " 7 DAYS EASY RETURN POLICY" for this sony MDR XB510AS earphone which was clearly mentioned just above the BUY NOW Button in app . Their 7 days return policy for this earphone is also clearly mentioned in the invoice page (Image 1) which I got just after buying the earphone through prepaid payment mode and that's why I was comfortable before the earphone being delivered to me.
But when I applied for return on 06/08/2021, just after few hours one of their customer care executive of tata cliq had called me and said that, sir you have to take "BRAND CONFIRMATION" of your Sony MDR XB510AS from Sony India and submit before us only then we will accept RETURN .
And when I called sony India whose Toll free no is[protected], they said that TATA CLIQ is not our "APPROVED DEALER" so we can't help you . Sony India also send the written mail ( sonyindia.[protected]@sony.in ) " KINDLY CONTACT TO YOUR DEALER FROM WHERE YOU HAVE PURCHASED THE SET "
I had sent copy of that mail to TATA CLIQ Whose proof I have also send to you in form of Images no 2, 3, 4, 5 . Now again when I told the whole matter to TATA CLIQ they DENIED to take return and give my refund amount of ₹2699 and demanded for those thing i.e BRAND CONFIRMATION which was not mentioned in their return policy ( All Policies Must be Written and Clearly Visible ACCORDING TO "CONSUMER PROTECTION ACT" ...Image no 6) .
I am totally SURPRISED when TATA CLIQ customer care executive said that, we will not take return if the product will be OK, it means that even IF CUSTOMER WANT TO RETURN THE PRODUCT IF NOT LIKED IT, TATA CLIQ WILL NOT TAKE RETURN, While " they sell almost all the products in the name of 7 DAYS EASY RETURN . And they have never been mentioned these stupid and unethical policies .
But after again and again continuous 2 days of calling and request to their customer care executive, they initiate my request but even even after more than 6 days they neither THEY NEITHER PICKUP MY PRODUCT NOR THEY GIVE REFUND OF ₹ 2699 TILL NOW ...(Image 7) .
I AM TOTALLY FRUSTRATED WITH TATA CLIQ BEHAVIOUR.
CONCLUSION:- From my whole conversation with TATACLIQ Customer care, I would like to say that TATA CLIQ just want to sell the product and didn't want to take RETURNS .
Thesee ways of Fooling customer and practising Unethically in their e-commerce site TATA CLIQ must be stopped . (They did'nt want to obey even CONSUMER PROTECTION ACT ...Image no 8) .
REQUEST and DEMAND :- I want immediate REFUND OF ₹2699 of Sony mdr xb510as.
Thank you. Date:13/08/2021.