Tata Cliq — No response from customer care for return of product

Website:Tata cliq

I would like to bring it to your notice that I have purchased a product from Tata cliq app thinking its a made in India app. The product was not upto the mark so we requested a return. Its been 3 weeks now, either the customer number is busy or they dont respond. 2 of the service person of customer care attended the call and said you will get a call back and email regarding this. But we didn't receive any email or call. The product is still at my place without having any use.

Please look into this matter as soon as possible. There return date is just 1 week away from now.
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