Tata Consultancy Services — complain about passport cover

While reissue / renewing my passport at passport seva kendra, ghaziabad, uttar pradesh your staff/ team who are handling services at the center have asked for buying passport cover. I paid an amount of rs. 500/- towards lr-s/black on friday 17th july 2020.
I have received the passport by registered post with in 20 days on the given address. But where as the pass port cover has not been received till date.
When i checked the status online using tracking number ex[protected]in it was showing that it has returned back to chennai because of insufficient address which is very strange as i have received the passport on the same address. Why can't u deliver with in 20 days as promised in the receipt.

Even more pathetic and annoying thing is that i am calling on passport helpline no [protected] everyday since 29th july 2020 and daily i have been told the same thing that backend is working on the redispatch and you will recive call from them in few hours but nobody called even after 10 days, so unprofessional. I felt like cheated as they have taken the money but not providing the cover and apart from that calling them every day and listening to the same thing every day is torture and stressful.


Even the terms n conditions you have mentioned on the list seem like you are not so worried if the customer doesn't receive the passport covers. If you can't take the responsibility then stop marketing that product or asking for money for it. It's been more than 25 days and i haven't received it. Your terms & condition say if it's not delivered then it's due to the incorrect address. I received my passport. Do u mean they sent the passport to the wrong address then.? I don't expect such type of services from tcs and also from psk (A central govt. Office), as the psk hired tcs, so psk is also responsible for this pathetic service. I hope the psk will also take note of it. I demand the delivery of my order within 3 (Three) working days or necessary action against tcs from psk must be initiated.

Dushyant singh chauhan