Tata Consultancy Services — No delivery of passport cover

I submitted my passport application on[protected] and paid 500 rs for passport cover .
After the whole process my passport printing initiated on 12-01-21 and got the message that your passport cover is dispatched and its tracking no. Is EB[protected]IN and on 16-01-21 a courier boy called me at 8 AM and said come to XYZ place and took your courier, but I say you have to deliver to my home and he said okey I would deliver it to you and before delivery I would call you . But no, he didn't called me. after 3-4 days I asked other courier man of the same INDIA POST office who came to deliver me an other parcel about My passport cover courier and he said there is no such parcel there . I surprised . I called that person again and no response.
Your service is really very very bad.
So I want immediate solution of my problem.