Tata Consultancy Services — passport not delivered

Address:Chandigarh, Punjab, 160047

My mother, neera garg, had paid for a passport cover while applying for a passport at passport office, chandigarh on 30th october, 2017 but haven't received the same till now. It's been over two months now. They sent a message on 15th november that they have dispatched it but no delivery till now. The passport has been received but there is no way to know when will the cover be delivered.
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