[Resolved]  Tata Credit Card — Pathetic service levels

Address:Mumbai City, Maharashtra, 400001
Website:www.tatacard,com

I had been using a Tata Credit Card for past several years, being a Tata firm employee myself. However, about 1.5 years ago, my card was replaced by Tata Credit Card company, as there was some issue with the loyalty no of my previous Card. However, ever since this new Card was issued to me, I have been unable to use it for ANY online transaction / payment. I have shared the screen-shot with their Customer Care a dozen times over the past year or so, and each time I am assured the issue will be resolved but it remains unresolved for over an year. I have also escalated the matter to their Head on [protected]@tatacard.com but with no response from them either.
Strangely, I was able to successfully use the Card at Croma and Westside in the past year, but NONE of my online payment attempts were successful. I have stopped using the Tata Credit Card for an year since this issue came up and use my other Credit / Debit Cards for online payments.
Over the years I have realized that Tata products and services have gone from bad to worse (my own experience with their products like Tata Credit Card, Tata Sky, etc. has been unpleasant, to put it mildly). Hence, would forewarn prospective customers to avoid opting for Tata Credit Card. This is actually managed by SBI-Cards, but unlike SBI Credit Cards, you can redeem points only at Tata Partner outlets, not online or elsewhere. And often I have found that the Reward Points redemption EDC machine at Tata Card Partner outlets isn't functioning, and I have lost my reward points on 'expiry'.
I am disappointed that this once-respected Tata Group has become so customer-unfriendly over the years. Good luck to them !
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 20, 2017
Complaint marked as Resolved 
TATA Capital customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2017
TATA Capital Customer Care's response
Dear Sir, we regret the inconvenience caused. Request you to kindly share your contact details for our team to get in touch and assist you with your query.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TATA Capital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    994
    Pending
    26
    Resolved
    558
    TATA Capital Phone
    +91 22 6745 9000
    TATA Capital Address
    One Forbes, Dr. V.B. Gandhi Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all TATA Capital contact information