[Resolved]  Tata DoCoMo and Photon — Tata Docomo and Photon Network is Frustrating

Address:Pune, Maharashtra

Hi, Being in the corporate plan the service is expected. I have been using my photon device for last 4 yrs and also Docomo number even after changing cities. Photon no: [protected] Docomo no: [protected] I have raised complaints for the network at the Customer care of Photon as well as Docomo . The network is intermittent. However after raising the complaints, have not received any proper update on this. The concern is I`m not able to use the service of internet as well as voice calling and paying the bill at every month end. This is an unsatisfactory service. Please provide an update on this.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Please let me know the resolution time for this.

Or will have to switch service provider for Docomo and for Photon either will have to suspend for certain time or will have to look for some other Internet Provider. So that i don`t have to pay bills for the unused service.

My work is being affected. I am missing out my important calls.

Thanks & Regards
Pankaj Singh
Tata Group of companies
Dear Customer,

As per our discussion over the call, , we would like to inform you that your complaint has been forwarded to the concerned team and you would receive an email shortly.

For further assistance, drop an email at [protected]@tatatel.co.in.

Thanks and Regards,
Customer Care
Tata Docomo.
There has been no improvement in the Network in the area.

I have not received any call from the concerned team. Please provide an update. Looking forward to early resolution.
Extremely poor service. Not an improvement of even a percent.

Going to stop the service.

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