[Resolved] Tata Docomo — Asking to submit docs for active sim card within 24 hours

JigarThakker

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear team,

This is to inform you that my wife's (Priti chauhan) tata docomo sim card is active for more then 2 years, now suddenly she started receiving messages that kindly resubmit the documents to nearest tata docomo brand store other wise service will be discarded. Now what is this tata docomo brand store?? And this sim card is active since so many years then why to resubmit doc's again...

Please intervene to resolve at the earliest. Also i am not able to complaint the same on tata docomo's website.

Cheers,
Jigar thakker
+91 [protected]
Jigar.[protected]@gmail.com

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Jun 26, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

May 24, 2017

Updated by JigarThakker I have just registered a complaint with tata docomo.

FYR... Complaint no. PSR[protected]

May 24, 2017

Updated by JigarThakker Thanks alot for your swift response.

Verified Support

May 24, 2017

Tata DoCoMo Customer Care's response Dear Customer,

We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

May 24, 2017

Updated by JigarThakker Dear Team,

Thanks a ton for your swift response...

Also this is to inform you that we have submitted all the relevant documents to tata docomo brand store in Kandivali west. Now plz assist them to make sure that service should not be disturbed.

Thanks in advance...

Cheers,
Jigar Thakker

Verified Support

May 26, 2017

Tata DoCoMo Customer Care's response Dear Customer,

As discussed, we would like to inform you that as per process, document re-verification will be held for all customers. Hence, we request you to visit nearest Tata Docomo Outlet along with the documents which you have submitted at the time of taking connection for further assistance.

Regards,
Tata Docomo

May 29, 2017

Updated by JigarThakker Dear Tata DoCoMo Customer Care,

We do not opposed for re-verification but you should request your customer rather then warning them by sending alerts like your service would be discarded within 24 hrs if docs are not received.

All this kind of words and process forced us to move on to another service provider...

Cheers,
Jigar Thakker