[Resolved]  Tata Docomo — Broadband Connection is not working

Address:	Pune, Maharashtra, 411014
Website:	www.tatadocomo.com

Hi Team,

My Name is Kiran and below is my tata docomo broadband connection account number. I had a broadband connection with 8MBPS and 160GB FUP.
In November last week I had a connection issue, for few days connection was on, but even google site was not getting opened. I raised a request to resolve the issue.
After I raised the request next day connection was totally disconnected and it was in the same state few more days. During this period I made several calls and as well sent emails to the support team.
In this period two times, two agents came and tried to fix the connection and when they came in connection worked and few hours later it disconnected again (when the first agent came).
I almost suffered this issue for two weeks and so I asked for bill waiver during this period.

One of the support agent called me and accepted that issue with the connection for 10days and as I have not agreed and I said it was 2 weeks, he said he will reach to technical team and will call back, but never returned back.

Few days later I received a letter from support team and it was mentioned that, there will be no waiver I will get. In the letter it was mentioned about period in Oct month, where I faced the same issue for 4 to 5 days.
I said this is not a good way to treat the customer, as I was facing this issue with the connection every month and I am not getting the correct treatment. I said if it goes like that, I am interested in disconnecting the connection.

In place of resolving the issue with me, team disconnected the connection and updated in the system that even for Nov request where I have faced 2 weeks disconnection, I am not eligible for waiver.

Please resolve this issue.

tata docomo A/C number :[protected]

Thanks,
Kiran