Tata Docomo — cancellation of docomo broadband delayed

Address:

Pune, Maharashtra, 411045

Hi,

I requested cancellation of docomo braodband connection in aug-2018 as i shifted to new place.
Docomo requested me to transfer the connection which i agreed, meanwhile docomo team took 1 month to do area inspection and finally informed me that they are cancelling the connection.

Since then docomo team is harrassing me for the bill which was never raised for my utilisation. All pending bills were cleared till sept-2018. But docomo team charged me for period which they took for their area inspection.
And have been harrassing me to pay the pending amount which i should never be charged.
I received almost 1000 calls and each time i have explained them the case as each time different person will call.

As docomo team has no internal synchornisation, i escelated to seniors who assured me to close the file asap.

But unfortunitely now its 6 months and i keep receiving calls from docomo team for non closure of file.
This is serious breach of ones privacy by calling me for so many times.

I feel docomo is highly unoraginised team and with no proper tracking of complaints and they track only for money.
They need to look into being much more standardised being such a big company. Unfortunite they are spoiling tata brand which is highly regarded. : (