[Resolved] Tata Docomo — CDMA Walky handset not working

anoopravi

from Delhi, Delhi

Address:

Thiruvananthapuram, Kerala, 695002

I was using a Tata Walky headset (number:[protected]. The device which is a wireless headset which was given by Tata was of very bad quality. The battery backup of the device was affected completely after 3 months o[censored]sage. I still kept paying for the service just to keep the number active. As soon as the device was removed from the charger, it will keep on for 1 min and then switches off (lack of battery power).
However early 2016, I stopped paying for the service since my phone was not even switching on.
There were many calls being made by Tata Indicom, however they were not ready to rectify the issue. How can a responsible company like Tata cheat customers by giving below par handsets?
I would like to reinstate the connection if the number is ported to a new phone.

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May 12, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Feb 24, 2017

Updated by anoopravi I have received a call from Tata Docomo on Feb 21, 2017. The lady told me that she would check with the team and promised me a call in 24-48 hours. Today its 24th Feb and even after 48 hours I am still awaiting the call which was promised by Tata Docomo

Mar 22, 2017

Updated by anoopravi I am yet to recrive any contact or call from Tata Docomo. Its been a month since I submitted the complaint.