[Resolved] Tata Docomo — Customer service and otp issue.

SrikantB

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	www.tatadocomo.com/en-in

Since yesterday "26th may 2017" i am facing issues in receiving otp messages to my docomo number [protected].
I am trying to contact customer service dialing "121", "[protected]", "[protected]" and what not.
But nowhere i am finding any relevant option to raise my concern and the issue.

It's quite hard to find a solution in this way and moreover looking at the services it better to switch from docomo to some better network.

Was this information helpful?

No (0)

Yes (0)

May 30, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Apr 29, 2017

Tata DoCoMo Customer Care's response We tried to speak you personally on your number. However, the same was not possible as the number was not reachable. We would like to inform you that as per our records your number is in connected and active status. However, you have mentioned that you are unable to receive OTP (one time password). Hence, I request you dial #35*1234# for unbarring incoming SMS. We request you to do the below mentioned settings for unbarring the SMS issue on your number. 1) Go to: Main Menu > Message > Message Settings 2) In message Center number:-[protected] 3) In Reply via same center, select "NO" 4) In Reply via choose 'Text'. If still face the same concern, revert us with the below mentioned details for further proceedings. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not: