[Resolved] Tata Docomo — Deducting balance amount wrongly

Premsaroj

from Pune, Maharashtra

Address:	Nashik, Maharashtra, 422009
Website:	www.consumercomplaints.in/new_complaint

Sir, i am using tata docomo mobile no. [protected]. i had balance of roughly 1700 to 1800/- rs. till 4:00 am on 23/07/2016. suddenly when i got up the balance was 0.14 rs. when asked the service provider says the net was used between 04:00 am to 06:00 am when i was asleep. i have galaxy s 5 which clearly shows that i have not used anything today. when it was brought to their notice they have promised to refund it back by 16:00. but till this time they have not done anything so far.

Was this information helpful?

No (0)

Yes (0)

Aug 9, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Vasudevan Sundararaman

from Chennai, Tamil Nadu

I recharge docomo of rs 150 on 13/7/2016 and i did it once and it has been debited twice as per my bank statement, but docomo executives tell me that it has been debited only once, where went wrong and who will credit my money back...I even have my transaction id with me.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

We tried to speak to you personally on your number. However, the same was not possible as the call was not reachable. We would like to inform you that upon checking thoroughly with our records your balance of Rs.1742.20/- has been deducted as you have surfed multiple sites (2 sessions) at the same time on dated[protected] at 04:10AM and[protected] at 07:39AM as you have used 178915KB Data. Further, we would like to inform you that a complaint regarding balance depletion concern which was registered vide docket number PBR12377765 has been closed stating that the balance of Rs.500/- was refunded with the docket number ABAL[protected] on 24-JUL-2016 12:40PM.