[Resolved] Tata Docomo — Docomo bill generation and torture | |||||
Respected Sir, I was using docomo post paid mobile number [protected], few months back I personelly went to Koramangala office and given request for closing my postpaid connection. after that the represntative said i cannot generate bill right now once you recevied your bill pay it. immediately I trashed the sim card but some body from customer called me and asking for the reason to close the account the i said i am not interested and good support from docomo she immediately activated one more local plan but i was already trashed my sim card. from that day to till now they are generating bill if i am not using that number. its started lot of call coming from docomo service for bill payment and some of them are telling me to put leagal notice against me. finally if am not using the number also i paid the bill arroung 942 that too the docomo reperesentative given me a mail confirmation like once i paid due amount docomo will close the my account immediately then onwards no more bills like that. but ther name is Divya she did not closed my account now lot of calls i am getting from docomo and they again telling me we will put leagal notice against me. please do the need ful. Here with i have attached mail confirmation for reference. Was this information helpful? | |||||
Aug 16, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Jul 11, 2017 Tata DoCoMo Customer Care's response "Dear Customer, Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon. Thanks and Regards, Customer Care Tata DOCOMO." Verified Support Jul 13, 2017 Tata DoCoMo Customer Care's response We would like to inform you that upon verifying our records we found that your Cancellation Request was placed on 31-MAY-2017 16:42:22 hrs. It has been disconnected permanently on 16-JUN-17. We would like to inform you that the charges of Rs. 799/-has been levied correctly as per the usage that is Rs. 51.00/- for your bill date 17-MAR-2017 invoice number [protected] (Rs. 44.46/- for Monthly Rental, Rs. 6.66/- for Tax) as the number was barred from (15/02/17 till 09/03/17), Rs. 286.00/- for bill date 17-APR-2017 invoice number [protected] (Rs. 249/- for Monthly Rental, Rs. 37.36/- for Tax), Rs. 286.00/- for your bill date 17-MAY-2017 invoice number [protected] (Rs. 249/- for Monthly Rental, Rs. 37.36/- for Tax). And finally Rs. 176/- for bill date 17-JUN-2017 invoice number [protected] (Rs. 152.61/- for Monthly Rental, Rs. 22.89/- for Tax) which is calculated on prorate basis from bill period (14/05/2017 to 07/06/2017).
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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Please find copy of your representative reference mail i think you people are not stick on to your promise. I will not pay single rupee even though i have not used your number also i payed 947/- rupees that you have agreed to cancel my account.