Tata Docomo — internet not working

Address:Bavdhan Pune-411021

My tata docomo internet account number is[protected]. Address is j1-404, nyati equatorial phase 2, bavdhan pune. This account is not working properly. The speed of net is very slow.
Customer name - mr shamim akhtar
Pl look into it urgently as kids have their online exams.
This connection is not also working with our smart tv. Pl try to get it done on urgent basis.
Thanks
Regards
Nr shamim akhtar
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