Tata Docomo — Misguiding and cheating for docomo Photon data card. | |||
I purchased one prepay Photon wifi data card no.[protected] on 24th June from docomo store at Bhubaneswar, Odisha on payment of Rs.2000/-.. At the time of purchasing I was told that the calculation of consumption of Data will be as usual for uploading & down loading ..but.. for site visit, mails and opening of the net will be very low and almost negligible as like other companies. Further, i was also assured that if I am not satisfied with the service of the product, I can make it return and get refund of my money paid with in a period of 03 months. But now the company fails to follow the assurance given to me and now bluntly refuses of such intimation...The data consumption is very high and calculation starts even on clicking the button and visiting any sites.. which is contrary to its assurance and it also defers as compared to other companies. Hence for this case of misguiding and cheating to customer I demanded for return of the product and to refund my money paid since it is only one and half months of purchase...rath.[protected]@ymail.com Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We apologize for the inconvenience caused to you. In this regards, we would like to inform you that there is no such wrong commitment made by any store executive regarding data consumption and device buy back within 3 months. So, requesting you to please provide us Store Executive name and any other details for further investigation.
Regards,
Customer Care
Tata Docomo
We tried to reach you on your number in order to understand your concern. However, the same was not reachable. We apologize for the inconvenience caused to you. In this regards, we would like to inform you that there is no such wrong commitment made by any store executive regarding data consumption and device buy back within 3 months. So, requesting you to please provide us Store Executive name and any other details for further investigation.
Regards,
Customer Care
Tata Docomo
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Thanks and Regards,
Customer Care
Tata Docomo